Return policy
At Gajmoti, we aim to provide a hassle-free return and exchange process that reflects our commitment to quality and customer satisfaction.
Returns Policy:
We understand that sometimes a purchase may not be the right fit. Our return policy ensures a smooth process:
Timeframe: Returns must be initiated within 7 days of delivery.
Refunds: No cash refunds or store credits will be provided.
Eligibility:
Items must be in their original condition, unused, and free from any signs of wear or damage.
All original tags, packaging, and authenticity certificates must be intact.
Custom-made or personalized items are not eligible for returns.
Full unboxing video is required for initiating a return.
In case the product is damaged or not in good condition upon delivery, it will be exchanged, and a full unboxing video is mandatory.
To initiate a return, please contact us at orders@gajmoti.in or +91-8949280849 with your order details.
Exchange Policy:
We offer exchanges within 7 days of delivery, subject to the following conditions:
The item must meet the same eligibility criteria as returns.
The exchange value should be equal to or greater than the original purchase amount. Any additional charges must be paid by the customer.
Full unboxing video is required for initiating an exchange.
Repair Policy:
We provide repair services to ensure your Gajmoti jewelry retains its charm for years to come:
Repair Charges: Repairs are charged at ₹500 + shipping fees.
Eligibility: Repairs are available for minor damages or size adjustments (e.g., ring resizing up to +1/-1). Additional eligible repairs include scratches, stone damage, or size adjustments.
Customers must ship the item to Gajmoti and bear the shipping costs. We will cover the cost of returning the repaired item.
Conditions:
For minor damage, size adjustments, or stone damage:
Condition 1: Repair (Full unboxing video required)
Condition 2: Exchange (Full unboxing video required)
For major damage: Return is always an option (Full unboxing video required).
Thank you for choosing Gajmoti. Your satisfaction and trust are the foundation of our brand, and we are here to ensure your experience is extraordinary.
We understand that sometimes a purchase may not be the right fit. Our return policy ensures a smooth process:
Timeframe: Returns must be initiated within 7 days of delivery.
Refunds: No cash refunds or store credits will be provided.
Eligibility:
Items must be in their original condition, unused, and free from any signs of wear or damage.
All original tags, packaging, and authenticity certificates must be intact.
Custom-made or personalized items are not eligible for returns.
Full unboxing video is required for initiating a return.
In case the product is damaged or not in good condition upon delivery, it will be exchanged, and a full unboxing video is mandatory.
We offer exchanges within 7 days of delivery, subject to the following conditions:
The item must meet the same eligibility criteria as returns.
The exchange value should be equal to or greater than the original purchase amount. Any additional charges must be paid by the customer.
Full unboxing video is required for initiating an exchange.
We provide repair services to ensure your Gajmoti jewelry retains its charm for years to come:
Repair Charges: Repairs are charged at ₹500 + shipping fees.
Eligibility: Repairs are available for minor damages or size adjustments (e.g., ring resizing up to +1/-1). Additional eligible repairs include scratches, stone damage, or size adjustments.
Customers must ship the item to Gajmoti and bear the shipping costs. We will cover the cost of returning the repaired item.
For minor damage, size adjustments, or stone damage:
Condition 1: Repair (Full unboxing video required)
Condition 2: Exchange (Full unboxing video required)
For major damage: Return is always an option (Full unboxing video required).
